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People changes within the Cruise Industry - Updated WEEK 15

Movers & Shakers of the Cruise Industry's small circle of people

---------- WEEK 15 ----------

Hurtigruten taps new Americas president from Amazon Go 
Hurtigruten named former Amazon executive John Downey as president for the Americas, based in its Seattle regional headquarters. A seasoned global executive with a consumer products-focused expertise, Downey will be responsible for the company's commercial growth strategy in collaboration with Hurtigruten's senior leadership team. William Harber previously held the role, since late 2017. Downey’s appointment comes as Hurtigruten introduces its first hybrid powered ship, and introduces other environmental advances such as fueling its vessels with fish waste products, and banning all unnecessary single-use plastic. 'As we continue focused efforts to expand in the Americas and work to revolutionize the global adventure travel industry, recruiting top-tier talent is a crucial element to our success. Hurtigruten welcomes John Downey and his extensive, senior-level experience with innovative products and brands,' Hurtigruten CEO Daniel Skjeldam said.

Source: Cruise Industry News

---------- WEEK 14 ----------

Promotion for Royal Caribbean’s Alessandro Carollo
Alessandro Carollo has been promoted to director port services Europe, Middle East, Africa and India for Royal Caribbean. In his new role, Carollo will be responsible for all port services in EMEA, managing a region with over 200 ports, 2,200 annual calls and 300 turnarounds a year.

Reports to Hernan Zini
Carollo reports to Miami-based Hernan Zini, VP worldwide port services. His promotion and the enhancement of Zini’s team in EMEA will 'allow us to set up the right structure to manage the company and industry projected growth for the region,' the company said. Royal Caribbean’s Northern Europe region port operations and guest services are managed by Lotfi Trabelsi and Matthew Ducharme, both reporting to Carollo. Carollo joined Royal Caribbean in 2014 as manager, Mediterranean port operations, bringing with him experience in international port agency services across the areas of cargo, oil, cruise and navy.

Source: Seatrade Cruise News

The new members were inducted at a gala dinner at the CLIA Cruise360 travel agent conference in Fort Lauderdale Thursday night.

CLIA's 2019 Hall of Fame inductees were selected from nominations throughout the CLIA membership and determined by a selection panel that includes representatives from the CLIA Strategic Trade Advisory and Review Board and Trade Relations Committee.

Lisa Lutoff-Perlo President and CEO of Celebrity Cruises, was inducted into Cruise Lines International Association 2019 Hall of Fame for lifetime achievement. As the head of a multibillion-dollar vacation brand, Lisa Lutoff-Perlo is a high-impact leader in the travel industry. She has helmed Celebrity since December 2014, the culmination of a 32-year tenure at Royal Caribbean Cruises Ltd.

Avoya Travel Joins as travel agency innovator, a CLIA premier travel agency, Avoya is a family-owned company with a longstanding reputation for being among the world’s most innovative marketing and travel technology companies. As an American Express Travel Representative for more than 30 years, and one of their largest sellers of cruises and tours, Avoya is deeply committed to integrity, professionalism, service and value.

Lucinda Beldon A CLIA elite cruise counselor, this Dream Vacations Stingray Travel agent has demonstrated a commitment to professional development and sharing the value of using a travel agent, particularly when booking a cruise. A brand ambassador for Dream Vacations, she has served on its certified spokesperson team for six years.

Source: Seatrade Cruise News

---------- WEEK 13 ----------

Cruise industry mourns veteran executive Helen Panagos
Helen Panagos, who held key roles in areas like passenger services and land programs at Crystal, Royal Caribbean Cruises Ltd., Cunard/Seabourn and Celebrity Cruises and whose personality was as sunny as her Greek heritage died Thursday night after a long illness. She was 55. Panagos died peacefully at home in Aventura, Florida, surrounded by family. 'Helen was one of the most wonderful people you could ever to hope to meet,' said close friend Edie Rodriguez, Americas chair, Ponant Cruises. 'While she was an outstanding executive, she was also an amazing mother, wife, daughter, sister and friend to those she loved. She was loved by all and will be greatly missed. Crystal family - We lost a wonderful colleague and a treasured friend last night. Our thoughts and prayers are with her family, her Crystal family, her friends and everyone she touched,' Crystal president and CEO Tom Wolber said. I will miss her smile, her endless energy, her unwavering optimism and her strength,' he continued. 'Helen made an impact on all of us and we were blessed to have had her in our lives. She will be truly missed.' At Crystal for the past three years, Panagos most recently served as VP destination experiences, Crystal River Cruises and Crystal Aircruises, where she created highly curated programs for Crystal's discerning guests.

Thirty years in cruising - Panagos was a cruise industry executive for more than 30 years. She grew up in the business. Her uncle, Vasilios Kapetanakos, was one of the founders of Celebrity Cruises. A New York native, she moved to South Florida when Celebrity relocated there more than 25 years ago.

Mentor- Back then, Dino Schibuola had been appointed SVP passenger services in Miami and was working on the consolidation of the company's offices. He went to New York where Panagos, then a junior supervisor in reservations, made such an impression in a short meeting that 'immediately I knew I wanted her to be on my team. I told her: If you come to Miami, you can be director of reservations.' Panagos often credited Schibuola as her mentor. But from his view, As much as I might have mentored her professionally, I learned quite a few things from her by how she dealt with people. Wherever she was, she made a tremendous impact just by her sheer energy, enthusiasm and can-do yet caring attitude. Panagos went on to work as VP shoreside operations at the combined Cunard/Seabourn operation in Miami during a period that included the planning and launch of Queen Mary 2. Her colleague at the time, Rodriguez, said that business trips with Panagos always injected fun into the hard work.

Royal Caribbean tour development - Later, at Royal Caribbean, she directed guest relations and shared services for Celebrity, then worked in global product development for the Global Tour Operations group, where she enhanced and differentiated the tours operated by Royal Caribbean International, Celebrity and Azamara Club Cruises. In this job, she traveled the globe to create distinctive land experiences. She was considered the best in the business for delivering these land experiences She was loved by colleagues, vendors and guests,' Rodriguez said. Panagos is survived by her husband Rico Floyd, son Apostoli, step daughter Julia; her mother, sister and brother, all of New York; and a large extended family.

Source: Seatrade Cruise News

Genting Hong Kong appoints deputy CEO
Lim Keong Hui has been appointed deputy CEO of Genting Hong Kong. He also continues as an executive director, a role he has held since 2013. Lim, 34, is a son of chairman and executive director Tan Sri Lim Kok Thay, and a substantial shareholder.

More than a decade at Genting- Lim has served the company for more than 10 years. He was SVP business development prior to his re-designation as executive director chairman’s office following his appointment as an executive director. He had taken up the additional role of chief information officer in December 2014.

Key roles at other Genting companies - Lim is also the deputy chief executive and executive director of Genting Berhad, Genting Malaysia Berhad and Genting Plantations Berhad, all listed on the main market of Bursa Malaysia Securities Berhad. He is a member of the board of trustees of Yayasan Lim Goh Tong, a family foundation set up for charitable purposes. Earlier, Lim had an investment banking career with The Hongkong and Shanghai Banking Corporation Limited. He holds a master’s degree in international marketing management from Regent’s Business School London and a bachelor of science (honours) degree in computer science from the Queen Mary and Westfield College, University of London.

Source: Seatrade Cruise News 

VP Carlos Torres de Navarra has left Carnival
Carlos Torres de Navarra resigned from his job as VP global port and destination development for Carnival Corp. & plc. He spent 13 years at Carnival, also serving as VP commercial port operations at Carnival Cruise Line, following an earlier stint as senior director, port and destination development for Carnival Corp. & plc.

An amazing 13 years - It was an amazing 13 years where I got to work with some of the cruise industry’s brightest and skilled professionals,' Torres de Navarra told Seatrade Cruise News. He was part of teams that drove many projects to successful conclusion, including the recent redevelopment of the Long Beach Cruise Terminal. I thank Carnival for the opportunity to be part of a great organization and allowing me to grow as a professional,' Torres de Navarra added. 'While at Carnival I was fortunate to be under the leadership of Gerry Cahill, Christine Duffy and Arnold Donald where I was tasked with strategic projects and, with their respective support, we succeeded on many different levels.

Next move- Torres de Navarra said he looks forward to sharing his next move in the future. It was not immediately clear if Carnival plans to fill his position.

Chaired FCCA operations committee- Beyond his Carnival job, Torres de Navarra played an industry role, chairing the Florida-Caribbean Cruise Association's operations committee during 2018, a particularly critical time as Caribbean destinations were recovering from the unprecedented 2017 hurricanes. Before Carnival, Torres de Navarra spent six years with Royal Caribbean.

Source: Seatrade Cruise News

Glenn Wiltshire named acting director at Port Everglades
The Broward County Commission approved the appointment of Glenn Wiltshire as acting chief executive and port director of Port Everglades following the recent death of Steven Cernak. A 30-year US Coast Guard veteran, Wiltshire has served as deputy port director since 2006. Implemented innovative program-Wiltshire has successfully implemented several innovative programs to support increasing cargo, cruise and petroleum volumes. He worked closely with US Customs and Border Protection and other state and federal agencies to introduce new technology such as facial recognition, mobile and automated passport control. He also negotiated multiple long-term commercial agreements and managed capital improvements to port facilities.

Efforts led to legislative changes - As chair of the Florida Seaport Transportation and Economic Development Council Security Committee, Wiltshire led a multi-year effort that resulted in legislative changes that eliminated duplicative state security standards and separate state criminal history checks. Prior to joining Port Everglades, Wiltshire was the USCG captain of the port of New York/New Jersey, responsible for all safety, security, environmental protection and commerce operations programs in nation’s third largest port. He also held leadership positions in Washington, DC, where he oversaw marine safety, environmental regulation, strategic transportation planning and defense response efforts.

Source: Seatrade Cruise News

Holland America adds East and West sales directors
Travel industry veterans- Travel industry veterans Cathy Kusuma was appointed for the East, and Anthony Cooper for the West. Both will report to VP sales Eva Jenner. Kusuma and Cooper will help guide the divisional sales teams, including senior managers, business development managers, inside sales representatives and sales support. Cathy comes to us from one of our longest and strongest travel partner relationships, and Anthony’s expertise is well-known to those of us who have worked with him for the past seven years through our office in Sydney,' Jenner said.

Cathy Kusuma- Kusuma began her travel career with Holland America working on board in entertainment and shore excursion roles. Most recently she worked at Cruise Planners, where she was senior director of strategic partnerships and agent engagement. In that role, Kusuma managed the travel agent training programs, online agent university, in-person training events and more. She also was responsible for driving additional revenue streams through sales account management of cruise, tour, tourist board and ancillary/value-add brands. Kusuma is based in South Florida.

Anthony Cooper- Cooper brings more than 20 years of travel industry experience. For the past seven years he has been a part of the Holland America and Seabourn sales force in Australia, receiving multiple awards and acknowledgments for his sales excellence. In his latest role, Cooper managed the national account portfolio for Australia, working closely with many large consortia. He has relocated to HAL's Seattle headquarters.

Source: Seatrade Cruise News
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